October 21st, 2003

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10:00 pm - on returns, upgrades and customer service...
So I want to say that Coast to Coast Memory's customer service is just a pleasure to deal with. No hassles on the phone, I should have my new memory (and a free T-shirt) in the mail by next week. Their prices are also pretty good. So if you need memory. Go there... See... people treat me right, I treat them right.

And now on to Apple...FUCKINGODAMNIGGASSHIT!!! There... excuse me...

So I ordered my Powerbook on Oct. 8th. Why October 8th? Because that is the earliest date that you could order and still get the Mac "Up to Date" program which allows you to get Panther for $19.99 instead of $129.00. Sure, I could have waited til after the 24th to order and just gotten it shipped with 10.3, but that would mean I'd have to wait. I decided that getting the machine earlier was worth 20 bucks.

Only now, they won't let me give them the 20 bucks. Apparently there's been a problem getting all of the serial numbers of the machines sold recently downloaded into the Up-To-Date division's database. So that means they don't have a record of this machine existing. So in order to order the CDs I need to mail them a copy of my invoice. Only for some reason, Apple neglected to send me a invoice with the computer. So now I have to wait for them to mail me an invoice so that I can mail it back to them so that I can order it. Yes, it would make more sense if they just mailed the invoice directly from one department to the other, or say TOOK A FUCKING POST IT NOTE WITH MY SERIAL NUMBER ON IT OVER TO THE OFFICE NEXT DOOR SO THAT THEY COULD TYPE IT INTO THE FUCKING DATABASE!!! but apparently they don't do that. I know this because my customer service guy called the other department and checked when the two of them came up with the mail me an invoice plan.

Sons of bitches... almost enough to make me start using a Windows machine...

Ok, maybe not...

Current Mood: [mood icon] annoyed

(7 comments | Leave a comment)

on returns, upgrades and customer service... - graffiti.maverick — LiveJournal

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From: (Anonymous) Date: October 21st, 2003 - 08:26 pm (Link)
I'll second that recommendation--all the memory I've gotten from them has been fine. Justina got some flaky iBook RAM from them, but they made things right in short order.

[User Picture]From: chrismaverick Date: October 21st, 2003 - 11:23 pm (Link)
I have bad luck with RAM in general, so I don't really blame them for passing me a bad stick. Plus, my iBook was so buggy, who knows what the actual causes of problems might have been. But with both the iBook and now the Powerbook, as well as when I needed to return memory for my G4 Tower (because I was an idiot and ordered the wrong DIMMs), they've been nothing but super and a pleasure to deal with.
[User Picture]From: bbz Date: October 21st, 2003 - 10:47 pm (Link)
and you ordered from the apple store itself? i finally ordered mine on the 8th too from amazon. it's nice to learn os x while holding off all complaints until panther.
[User Picture]From: chrismaverick Date: October 21st, 2003 - 11:20 pm (Link)
yep... ordered direct from apple... actually, this is pretty much the only bad experience I've had with Apple Customer Service. Usually, they're easy to deal with and very good at making me feel better when I have a hardware problem that is going to have me without an ipod or a laptop for a few days. And the turn around is usually pretty quick too.

Which powerbook did you end up getting?
[User Picture]From: bbz Date: October 21st, 2003 - 11:45 pm (Link)
i got the 17 of course. my technolust demanded it.
[User Picture]From: chrismaverick Date: October 22nd, 2003 - 07:05 am (Link)
wow... ummm, well, I hope your back is strong, that thing is like huge and stuff...
[User Picture]From: bbz Date: October 22nd, 2003 - 10:55 am (Link)
whatever doesn't kill me makes me stronger, right?

it's sooo worth the weight, though i wish the brenthaven backpack i got had a frickin belt.

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